Nov/18/2024

IGC Privacy & Accessibility Policy

Innovative Group of Companies (IGC) is a collective of three entities: Innovative Automation Inc. (IAI), RoboTape (RBT), and Mecsmart Systems Inc. (MSI).

At IGC, we prioritize the protection of your personal information and your right to privacy.  This policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your information when you visit our website, use our services, or interact with us.  We follow the privacy standards established by PIPA, PIPEDA and the GDPR.

 

Information We Collect

We collect personal information that you voluntarily provide to us when you register on our website, express an interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us.

How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our website and services
• To improve, personalize, and expand our website and services
• To understand and analyze how you use our website and services
• To develop new products, services, features, and functionality
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

Cookies

A cookie is a small text file stored by your browser that allows the website to “remember” your preferences such as calendar settings and site bookmarks on the site from visit to visit, or to maintain your “logged in” status when visiting authenticated areas of the website.  Cookies are not linked to any personally identifiable information unless you are logged in.  In that case, they are used solely to ensure you have permission to access restricted content on the website.

 

Websites use the following types of cookies:

Session cookies: which are stored only temporarily during a browsing session to allow normal use of the system and are deleted from your device when the browser is closed. 

Persistent cookies: which are read only by the site, saved on your computer for a fixed period and are not deleted when the browser is closed.  These cookies allow the site to store your preferences, such as cookie settings for the next time you visit the site. 

Third-party cookies: which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyze your web access.

Our site will allow you to filter the cookies you allow the site to use by category. 
The categories are:

Necessary (Cannot be disabled):
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences, like cookie selection.  These cookies do not store any personally identifiable data.

Functional:
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytics:
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance:
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertisement:
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.  You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our site may not operate properly, and your online experience may be limited.  Click on the “Cookie Settings” button on the lower corner of the page to adjust your cookie preferences.

Analytics

We utilize Google Analytics to monitor and analyze trends in website access and usage. This includes tracking IP addresses, geographic locations, browser types, referring and exit pages, platform types, date/time stamps, time spent on pages, and search keywords.  This information is not directly linked to individual users.  We may use it to identify high-use or low-use areas of the site, pinpoint problem areas of the site, analyze broad demographic trends in our visitors, and make decisions about how to make it easier for users to find and navigate our website.  If you choose to allow the Analytic cookies, Google may also set cookies on your browser or read cookies that are already there.  If you would like further information on how Google uses data when you use our website you may visit, https://policies.google.com/technologies/partner-sites?gl=ca.

Links

This website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of these sites, and we take no responsibility for the content on such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website.  This privacy statement applies solely to information collected by this website.

Legal Basis for Processing Personal Data

Our legal basis for collecting and using your personal information depends on the personal data we collect and the specific context in which we collect it. We may process your personal data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests, and it is not overridden by your rights
• To comply with the law

Your Data Protection Rights

You have the following data protection rights:

• to request copies of your personal data.
• to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• to request that we erase your personal data, under certain conditions.
• to request that we restrict the processing of your personal data, under certain conditions.
• to object to our processing of your personal data, under certain conditions.
• to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights
• Business Transfers
• Third-Party Service Providers
• Business Partners
• With Your Consent

Data Security

We use administrative, technical, and physical security measures to help protect your personal information.  Although we have implemented reasonable security measures to protect your personal information, please be aware that no security system is completely infallible.

Data Security Breach

In the event of a data security breach, we are committed to promptly informing our clients in accordance with GDPR and PIPEDA regulations. We will notify affected individuals without undue delay, providing clear and comprehensive information about the nature of the breach, the data involved, and the steps we are taking to mitigate the impact.  Our notification will include guidance on protective measures clients can take to safeguard their information.  We prioritize transparency and accountability, ensuring that our clients are fully informed and supported throughout the resolution process.

Retention of Your Information

Your personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.  We will retain and use your information to comply with legal obligations, resolve disputes, and enforce our policies.

Terms & Conditions

By accessing or using our services, you are agreeing to the terms set forth in this privacy policy.  IGC reserves the right, at its discretion, to change or modify this policy at any time to address changes in the law, or technology.  We will post the revised privacy policy here.  Revisions are effective upon posting and your continued use our services after the posting will be subject to the changed terms and revisions.

 

Accessibility Statement

We want everyone who visits IGC websites to feel welcome and find the experience rewarding.

What are we doing?

To help us make the IGC websites positive places for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.  These guidelines explain how to make web content more accessible for people with disabilities, and user-friendly for everyone.

Let us know what you think

If you enjoyed using IGC websites, or if you had trouble with any part of it, please get in touch. We’d like to hear from you!

Contact Information

If you have any questions regarding our privacy policy or our site accessibility, please reach out using the contact information posted our website.